Our 100% guarantee applies to all our acoustic products when you contact us in advance of your purchase for our recommendations and expertise. Please give us a call first so that we can ensure you are purchasing the right product for your soundproofing application. We guarantee you'll be glad you spoke to an expert for your solution. We are even on call extended hours for your convenience.
Please note OUR 30 DAY RETURN POLICY* on standard/stocked products gives
you plenty of time to consider your purchase. If for any reason you are
not satisfied, you can return the item in its original condition and
original packaging within 30 days of the date of shipment for a refund
or exchange. Custom items (including image panels) and special order items may not be returned.
Please Note: Restocking fees will be applied. Items which shipped to you at our cost (FREE SHIPPING) will incur a 25% restocking fee.*). Other Restocking fees may apply (15%-25%). Please contact us first to obtain a Return Authorization Number.
Need to Return an Item for Refund? Please follow the steps below:
1. Give us a call or email us to receive a Return Authorization Number.
2. Ship
back your item in its original condition for a refund of the purchase
price*. You pay return shipping. We recommend using a shipping method
that can be tracked and insured. Your return can only be credited after
we receive the items in original condition. It's that easy!
*Product
must be returned to our warehouse 30 days from the date of delivery.
Restocking fees apply (15%-25% depending on the item). Items must be
returned within 30 days in new condition from the original ship date,
and at the buyers expense.
Thank you for allowing us to serve your soundproofing needs.
Thank you for allowing us to serve your soundproofing needs.